Support

AV Toolkit — OSC monitor & network scanner

FAQ

I’m not receiving OSC

1) Tap “UDP ○○” at the top and confirm the port matches the sender. 2) Check the sender’s destination IP points to this device. 3) Make sure you’re on the same Wi-Fi/network. 4) On iOS, allow the local-network permission prompt.

No network devices appear

Confirm Wi-Fi is connected and tap refresh to re-scan. Devices that drop all ports (no response) may not be detectable.

Change the listening port

Tap “UDP ○○” at the top of the monitor screen.

loopeek

Where is my license key?

It appears on the Polar confirmation page after checkout, and you can find it anytime in the Polar customer portal. In loopeek, click "License" at the top right and paste it. One key works on up to 2 machines.

"Windows protected your PC" appears

The Windows build isn't code-signed yet. Click "More info", then "Run anyway".

Contact

For issues or bug reports, email support@dougu.dev. Please include your device, OS version, and what happened.